A segment goes from unavailable to fully navigable in five steps. Four of them are done once, by us and your sales management. The fifth is a rep tapping the segments they work in.
You decide which segments your team sells into; RepHQ switches them on against your company record. Every rep then sees that set and nothing else — choose Hip Primary, Knee Primary and Shoulder and that is exactly what appears.
Implants, ODEP ratings, operative techniques, sizing charts, nursing packs and publications are loaded into each of your segments, so a rep opening Shoulder sees your shoulder portfolio, not a generic list.
Each rep selects the hospitals they are accountable for on first install. Territory volume is then calculated from registry data for your segments only.
The rep chooses their own segments from your company's set. The selection is clamped to that set — drop a segment and it disappears from their view automatically.
Home tile, market table, hospital view, resources and admin drill-down all filter to the chosen segments from that moment. Nothing else has to be configured.
| Role | Can do | Default reporting scope |
|---|---|---|
| National admin | Sees every segment the company has taken, manages regional admins, sets the segment set with RepHQ | UK national |
| Regional admin | Sees your segments across their granted territories, validates rep-entered volumes | Region |
| Rep | Selects their own segments from your company's set, records preferences and visits | Their territory |
There is no migration and no reinstall. Your national admin asks for the segment, we switch it on, and it appears in every affected rep's picker on their next sync — with registry volume, catalogue and resources already in place. Removing a segment works the same way in reverse: rep selections re-clamp automatically and recorded data is retained against your company.
Volume entries are checked against the prior registry year with a tolerance band; larger differences route to a manager for a quick validation rather than blocking the rep. Preference capture asks only what the catalogue cannot already infer — fixation type, site volumes — as one-tap prompts, never forms.
Most companies start with a single segment on a single territory. It is a complete deployment, and adding the next one is an approval, not a project.
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